How Freight On Board put warehouse AI to work in just two weeks
Challenge
Processing 3PL warehouse orders was taking too long. When volumes rose or the team was short staffed, manual registration put both capacity and data accuracy under pressure.
Solution
Clear.ai built an AI workflow around Freight On Board's warehouse process, reached operational testing within two weeks and later supported customs job registrations.
Manual registration was consuming warehouse capacity when it mattered most.
For more than three decades, Freight On Board has moved goods through international supply chains. Its services span freight forwarding, customs clearance, warehousing and local transport. Each one relies on accurate information moving as quickly as the freight itself.
In the warehouse, that flow was slowing at the first step. Processing 3PL orders had become a persistent frustration: every order needed to be registered before warehouse work could begin, and both the time involved and the accuracy of the data input were causing concern.
Peak periods exposed the constraint. When order volumes rose or the warehouse was short staffed, the same team had to keep work moving without compromising accuracy. Manual registration was consuming capacity precisely when the business needed it most.
With labour costs rising, adding more manpower for every peak was not sustainable. Freight On Board needed to save time, reduce manual entry and improve accuracy with the team it already had.
Benefits & delivered ROI
Clear.ai is already delivering cost and efficiency benefits across Freight On Board's warehouse and customs operations. Teams spend less time registering work, rely on less manual input and start with more accurate data. That creates more capacity within the existing team and helps customers receive faster, more reliable service.
01
Time savings
Warehouse and customs teams spend less time processing and registering work.
02
Improved accuracy
More accurate data input helps both teams maintain quality during peak periods and staff shortages.
03
Reduced manual input
AI reduces repetitive entry across 3PL warehouse orders and customs job registrations.
04
Better customer service
Faster, more accurate registration supports better service for Freight On Board's customers.
Two weeks from warehouse idea to operational test.
The idea took shape at the IFCBAA conference. Sydney Branch Manager Ian Mitchell asked Matt from Clear.ai whether AI could improve 3PL order registration inside the warehouse.
Matt was immediately receptive. Rather than asking Freight On Board to fit a generic process, Clear.ai began building around the warehouse workflow Ian described.
Two weeks later, Freight On Board and Clear.ai were running operational tests with real warehouse orders. The product could now be judged where it mattered most: inside the process it was built to improve.
Live training sessions carried the work from early test to daily use. Warehouse staff watched the system handle their orders, identified what needed to change and saw their feedback reflected in each refinement.
“The speed, accuracy and the reduction of the manual data input has been a game changer for our warehouse and customs teams.”
One warehouse workflow opened a second use case in customs.
Customs was not part of the original plan. Once the warehouse workflow was running, Freight On Board's customs clearance team saw that the same product could support job registrations and reduce manual data input in day-to-day work.
Warehouse registration
The original workflow reduces manual entry in 3PL order registration, helping the warehouse work faster and maintain accuracy when demand peaks.
Customs registration
The same product now supports customs job registration, making the work faster and less manual for a second operational team.
Shared logistics experience made AI easier to trust.
New AI tools can create uncertainty inside an established operation. Matt had worked as a customs broker himself, giving Freight On Board confidence that Clear.ai understood both the concern and the standards behind the work.
That credibility was matched by speed. Clear.ai reconnected straight after the conference, turned the idea into something the warehouse could test and kept listening after the first build.
Live sessions gave warehouse operators a direct role in shaping the workflow. Later sessions helped customs brokers and operations staff adopt the product in their own work.
The combination of logistics knowledge, responsiveness and openness left Ian confident recommending Clear.ai to other customs brokers and freight forwarders. His advice is simple: take the first step and give it a try. You won't regret it.